RETURN & REPLACEMENT POLICY
CATEGORIES | REFUND | REPLACEMENT | AFTER SALE SERVICES |
Groceries | |||
Snacks & Beverages | NO | NO | |
Packaged Food | YES | YES | |
Personal Care | YES | YES | |
Household Care | YES | YES | |
Baby Care | |||
Feeding | NO | NO | |
Baby Skin care | NO | NO | |
Diapers | NO | NO | |
Baby Hair care | NO | NO | |
Others | NO | NO | |
Appliances & Electricals | |||
Home Appliances | In order to help you resolve issues with your product.,all post sale services for products under warranty are based on valid purchase invoice | ||
Entertainment | NO | YES | If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. |
Energy & Lighting | NO | YES | In any case pf replacemets, only one replacement shall be provided. |
Mobiles & Tablets | |||
Mobiles | NO | YES | |
Accessories | NO | YES | In order to help you resolve issues with your product.,all post sale services for products under warranty are based on valid purchase invoice |
Gears | YES | YES | If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. |
In any case pf replacemets, only one replacement shall be provided. | |||
Health | |||
Pain Balm | YES | YES | |
Medical Safety | YES | YES | |
Thermometeres | YES | YES | |
Gifting | |||
Gifts | NO | NO | |
Clothing | NO | NO | |
Hospitality | NO | NO | |
Head Wear | NO | NO | |
Computing | |||
Laptops | NO | YES | In order to help you resolve issues with your product.,all post sale services for products under warranty are based on valid purchase invoice |
Computers | NO | YES | If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. |
Printers | NO | YES | In any case pf replacemets, only one replacement shall be provided. |
Accessories | NO | YES | |
Others | NO | YES | |
Home & office | |||
Furniture | NO | NO | |
Tools | YES | YES | |
Others | YES | YES | |
Fashion | |||
Fragrances | NO | NO | |
Cosmetics | YES | YES | |
Clothing | YES | YES | |
Wallets & HandBags | YES | YES | |
Others | |||
Automobile | NO | NO | |
Services | NO | NO | |
No Returns categories | Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. |
Returns Pick-Up and Processing
During pick-up, your product will be checked for the following conditions:
Category | Conditions |
Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
Undamaged Product | The product (including internal components of Product.) should be undamaged and without any scratches, dents, tears or holes. |
Undamaged Packaging | Product's original packaging/ box should be undamaged. |
Products That Can't Be Returned
Category | Products that can't be returned |
Baby Care | Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers |
Cleaning Products | Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder |
Computer/ Mobile Accessories | Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives and RAMs |
Food and Nutrition | Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk and other Edible Products |
Fashion | Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits |
Footwear Accessories | Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax |
Gardening Products | Plant Saplings, Plant Seeds and Soil Manure |
Health Care | Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip, Healthcare accessory, medical treatment and surgical instruments |
Home Products | Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces, Sprays, paint remover, napkins, cleaning gloves and accessory and spray paints |
Hygiene | Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care |
Innerwear | Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests |
Music Instrument Accessories | Mouthpiece Cap/Pad/Set, Oils and Polish |
Party Supplies | Balloons, Candles, Cut-outs, marker refills, Decoration articles and Whistles |
Festive Supplies | Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color |
Personal Care | Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Mens Grooming Accessory, Bindi, Body Art, Makeup Accessory, Body & Skin Accessory, bath and spa accessory, Razors and Blades |
Pet Supplies | Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs |
Health & Safety Products | Safety Helmets, Safety Goggle, Safety Gloves |
Terms and Conditions For return of Items
- Proof of purchase (order number, invoice, etc.)
- Returns are accepted only orders with Original packaging – the manufacturer packaging
- All free gifts and promotional items to be returned along with purchased items
- Valid return reason
- Please contact customer service within 24 hours if you received a damaged incomplete product during the shipping process.
- We will check the product to be returned. If it is found that there are no damages resulting from misuse, the value of the product will be refunded in the manner suitable for you.
- Refund will be made within a maximum period of 7 business days after the competent team receives the returned product .. In during the inspection process if it is found that the product to be returned is free of the reason stated in your request, the value will not be refunded and the product will be returned to customer their own cost