Return & Replacement Policy

CATEGORIES	REFUND	REPLACEMENT	AFTER SALE SERVICES
Groceries
Snacks & Beverages	NO	NO
Packaged Food	YES	YES
Personal Care	YES	YES
Household Care	YES	YES
Baby Care
Feeding	NO	NO
Baby Skin care	NO	NO
Diapers	NO	NO
Baby Hair care	NO	NO
Others	NO	NO
Appliances & Electricals
Home Appliances			In order to help you resolve issues with your product.,all post sale services for products under warranty are based on valid purchase invoice
Entertainment	NO	YES	If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.
Energy & Lighting	NO	YES	In any case pf replacemets, only one replacement shall be provided.
Mobiles & Tablets
Mobiles	NO	YES
Accessories	NO	YES	In order to help you resolve issues with your product.,all post sale services for products under warranty are based on valid purchase invoice
Gears	YES	YES	If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.
			In any case pf replacemets, only one replacement shall be provided.
Health
Pain Balm	YES	YES
Medical Safety	YES	YES
Thermometeres	YES	YES
Gifting
Gifts	NO	NO
Clothing	NO	NO
Hospitality	NO	NO
Head Wear	NO	NO
Computing
Laptops	NO	YES	In order to help you resolve issues with your product.,all post sale services for products under warranty are based on valid purchase invoice
Computers	NO	YES	If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.
Printers	NO	YES	In any case pf replacemets, only one replacement shall be provided.
Accessories	NO	YES
Others	NO	YES
Home & office
Furniture	NO	NO
Tools	YES	YES
Others	YES	YES
Fashion
Fragrances	NO	NO
Cosmetics	YES	YES
Clothing	YES	YES
Wallets & HandBags	YES	YES
Others
Automobile	NO	NO
Services	NO	NO
No Returns categories	Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category	Conditions
Correct Product	IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product	The product (including internal components of Product.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	Product's original packaging/ box should be undamaged.

Products That Can't Be Returned

The following table contains a list of products that are not eligible for returns as per the seller's Returns Policy:

Category	Products that can't be returned
Baby Care	Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Products	Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer/ Mobile Accessories	Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives and RAMs
Food and Nutrition	Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk and other Edible Products
Fashion	Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear Accessories	Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening Products	Plant Saplings, Plant Seeds and Soil Manure
Health Care	Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip, Healthcare accessory, medical treatment and surgical instruments
Home Products	Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces, Sprays, paint remover, napkins, cleaning gloves and accessory and spray paints
Hygiene	Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Innerwear	Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Music Instrument Accessories	Mouthpiece Cap/Pad/Set, Oils and Polish
Party Supplies	Balloons, Candles, Cut-outs, marker refills, Decoration articles and Whistles
Festive Supplies	Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal Care	Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Mens Grooming Accessory, Bindi, Body Art, Makeup Accessory, Body & Skin Accessory, bath and spa accessory, Razors and Blades
Pet Supplies	Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Health & Safety Products	Safety Helmets, Safety Goggle, Safety Gloves

Terms and Conditions For return of Items

Requirements for a valid Return

Proof of purchase (order number, invoice, etc.)
Returns are accepted only orders with Original packaging – the manufacturer packaging
All free gifts and promotional items to be returned along with purchased items
Valid return reason
Please contact customer service within 24 hours if you received a damaged incomplete product during the shipping process.
We will check the product to be returned. If it is found that there are no damages resulting from misuse, the value of the product will be refunded in the manner suitable for you.
Refund will be made within a maximum period of 7 business days after the competent team receives the returned product .. In during the inspection process if it is found that the product to be returned is free of the reason stated in your request, the value will not be refunded and the product will be returned to customer their own cost