The TilyExpress Story
At TilyExpress, we believe digital empowerment for customers and businesses improves living standards for people up and down the country and drives our economic competitiveness and productivity in a global economy. We will continue to push at the boundaries of how technology – digital infrastructure and services – can help improve the customer experience and help make the economies of the countries where we operate more competitive on the global stage.
TilyExpress is Uganda’s One-Stop online mall. We launched in July 2019 and our mission is to become the engine of commerce and trade in Africa.
We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more.
Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our lowest price guarantee, 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.
As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits.
We are highly customer-centric and are committed towards finding innovative ways of improving our customers’ shopping experience with us; so give us some feedback on [email protected] For any press related questions, kindly send us an email at [email protected]
Thank you and we hope you enjoy your experience with us.
Our vision is to be Africa’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.
Our mission is to continually raise the bar of customer experience by using the internet and technology to help consumers find, discover, and buy anything, and empower businesses and young entrepreneurs to start and scale their businesses thus creating Economic opportunities for all.
We believe this mission is important for Africa because digital empowerment for customers and businesses improves living standards for people up and down the country and drives our economic competitiveness and productivity in a global economy.
We will continue to push at the boundaries of how technology – digital infrastructure and services – can improve the customer experience and help make the economies of the countries where we operate more competitive on the global stage.
Our Core Values
- Customer Obsession
- Invent and Simplify
- Learn and Be Curious
- Hire the Best
- The Highest Standards
- Think Big
- Bias for Action
- Earn Trust
- Deliver Results
Why Choose Us
Best Service in Uganda
We offer a 7 day free return period for products purchased
Our Customer Service agents are always happy and eager to hear from you. Working hours: 8:00am - 8:00pm weekdays and 9:00am - 5:00pm public holidays
Best Prices in Uganda
You are guaranteed the best prices across all products
We offer you the best bargains for both retail and wholesale purchases
You are assured top most quality products
All products are subject to a Quality Check to further confirm that they're 100% original
Unhindered 24/7 access to over 6,000,000 products
No traffic, No queues! Shop online from your home, office and even from the bus
Risk free, stress free! Payments can be made via Cash on delivery or Credit Card. Click here to find out more about paying with your credit/debit card
Your order will be delivered to the comfort of your home/office