The TilyExpress Story

We Know what a customer needs, Infact we wrote a blog about it

At TilyExpress, we believe digital empowerment for customers and businesses improves living standards for people up and down the country and drives our economic competitiveness and productivity in a global economy. We will continue to push at the boundaries of how technology – digital infrastructure and services – can help improve the customer experience and help make the economies of the countries where we operate more competitive on the global stage.

TilyExpress was founded by Nyombi Eric in 2019. It started as a small Sole proprietorship business being operated by Eric Who sed to drop ship products from Kampala downtown that he would afford in his limited capital which he generated through being a sales agent on some other E-commerce businesses and his teaching Job at Ebenezer Christian High School – Bulenga and fulfill orders that used to come through the website. Nyombi Used to deliver Orders by Himself either by Taxi or Bodaboda. His worst scenario was an order he delivered to Mukono and was caught up by traffic Jam on his way from Mukono, he arrived home at Midnight. He decided to partner with a logistics service provider as more orders were coming in day by day. Nyombi Later decided to change the line of business to an online marketplace where vendors in Kampala can list products and TilyExpress would do the advertisement, customer care, and logistics. We started with our first vendor “Organize Uganda” who used to sell trouser hangers. Eric and other members who had joined him tried to reach out to other vendors but only for them to be rejected as it was hard to get trust from the vendors but with time more vendors started registering, Nyombi and other partners decided to Register TilyExpress in 2020 as a Private Company Limited by Shares as this would help win more trust from vendors and customers, still in 2020, TilyExpress Launched its first office at Plot 59, Martin Road, Kampala Uganda, We stayed at that office for a few months, however, we failed to meet our bills at that place and due as sales were very few and it was a covid-19 Period and we decided to leave those premises.

With the limited funding from the partner’s earnings, TilyExpress is moving from one level to another to becoming Africa’s first-ever customer-centric E-commerce platform starting from Uganda

Company Overview

Welcome to TilyExpress

TilyExpress  is Uganda’s One-Stop online mall. We launched in July 2019 and our mission is to become the engine of commerce and trade in Africa.

We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more.

Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our lowest price guarantee, 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.

As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits.

We are highly customer-centric and are committed towards finding innovative ways of improving our customers’ shopping experience with us; so give us some feedback on [email protected] For any press related questions, kindly send us an email at [email protected]

Thank you and we hope you enjoy your experience with us.

Our Vision

Our vision is to be Africa’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.

Our Mission

Our mission is to continually raise the bar of customer experience by using the internet and technology to help consumers find, discover, and buy anything, and empower businesses and young entrepreneurs to start and scale their businesses thus creating Economic opportunities for all.

We believe this mission is important for Africa because digital empowerment for customers and businesses improves living standards for people up and down the country and drives our economic competitiveness and productivity in a global economy.

We will continue to push at the boundaries of how technology – digital infrastructure and services – can improve the customer experience and help make the economies of the countries where we operate more competitive on the global stage.

Our Core Values

  • Customer Obsession
  • Ownership
  • Invent and Simplify
  • Learn and Be Curious
  • Hire the Best
  • The Highest Standards
  • Think Big
  • Bias for Action
  • Earn Trust
  • Deliver Results

Why Choose Us

Best Service in Uganda

Best Service in Uganda

We offer a 7 day free return period for products purchased

Our Customer Service agents are always happy and eager to hear from you. Working hours: 8:00am - 8:00pm weekdays and 9:00am - 5:00pm public holidays

Best Prices in Uganda

Best Prices in Uganda

You are guaranteed the best prices across all products

We offer you the best bargains for both retail and wholesale purchases

100% Authenticity

100% Authenticity

You are assured top most quality products

All products are subject to a Quality Check to further confirm that they're 100% original

Convenient Shopping

Convenient Shopping

Unhindered 24/7 access to over 6,000,000 products

No traffic, No queues! Shop online from your home, office and even from the bus

Risk free, stress free! Payments can be made via Cash on delivery or Credit Card. Click here to find out more about paying with your credit/debit card

Your order will be delivered to the comfort of your home/office

500 +
Customers Served
50 +
Active Sellers

For investor Relations, send an email to [email protected]

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